Frequently Asked Questions
If I have security cameras installed in my home or business, can I view them from a cellphone or remote computer?
Most DVR systems we install include cellphone apps, and all have remote access from a PC. The speed is dependent upon your internet connection, both where the cameras are installed and on the remote computer/cellphone.
Can Tirone Data repair/maintain/network my existing security cameras and DVRs?
Yes. We have relationships with most security vendors for purchasing and support, and our staff is experienced in integration.
Can I call to request video retrieval after an incident?
Yes, we perform this service for many of our customers.
Does Tirone offer training on how to use my camera system?
Yes, training is offered for your new or existing camera system with both viewing and footage retrieval.
Why do my security cameras work poorly at night?
Regular lighting is extremely important for outdoor cameras. Many are equipped with IR (infrared) light, however how well this functions is dependent on what the camera is looking at and the angle. Some cameras have IR cut filter settings which require adjustment.
Can I set up motion alarms with my security cameras?
Email notification and/or alarms can be set up with indoor cameras, however are not recommended for outdoor use due to the number of false alarms.
What bandwidth/internet connection is recommended for remote (off-site) viewing of security cameras?
The most important factor is upload speed at the camera location. For viewing only a few low resolution cameras, a standard 1.5MBit upload is ok, however for ten or more cameras, or any number of IP cameras, at least a 3MBit upload is recommended and 6MBit+ is optimal. Cable connections usually have faster upload speeds than DSL or T1. If the upload speed is inadequate, remote viewing is slow and remote searching of footage is nearly impossible so it is an important consideration.
Does Tirone Data offer access control services?
Yes. We install, troubleshoot and repair access control systems, including card readers, maglocks, door strikes, PIR motion detectors, exit buttons, control panels, wiring and software.
I want Windows 7! But don’t know what to do.
We can perform your upgrades for you, including backup and restoring of your files, settings and software applications.
My company’s network is slow, the computers/software crashes, and/or the printers don’t print. Help!
Our experienced IT staff can troubleshoot the problem and repair it, as well as contact support if necessary for any specialized software systems.
What is the difference between analog, IP, and Megapixel for security cameras?
Analog cameras are less expensive but typically provide a lower resolution image, although can be set to higher framerates. They connect using coaxial cable and BNC connectors. IP cameras communicate digitally over CAT5/6 (network cabling), and have many more features and settings since they have a web interface and a dedicated IP address on the network. Most IP cameras have their resolutions measured in Megapixels, where high resolution is between 1.3 and 5 megapixels. However, different manufacturers employ different image enhancing technologies into the cameras themselves, which are not mentioned in a single resolution number.
What is an IP address?
All networked equipment (computers, printers, dvr’s, network cameras, etc.) has an IP address identifying it. This address has the form x.x.x.x where x is a number 1-254, i.e. 192.168.1.34
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